Overview: Key Company Information
The table below summarizes what you need to know when working with Just Sell Gold. While they are relatively new to the industry, they don’t have any complaints, offer a higher-than-average 20 day return period, and provide great packaging to go with their free FedEx labels. Most importantly, of course, is JustSellGold.com pays the highest price of all the websites we tested, and is our recommended provider when selling your unwanted gold and silver online.
|Company Name||Insurance||Payment AMT||BBB|
|$5000||$158.12||A||30 Days||3 Yrs|
Requesting a Pack
Free Gold Packs can be requested online or over the phone. You can either print a prepaid FedEx label right off their website, or request that all the information be sent to you. If you just print it online, you need to provide your own packaging, but it’s still free and even faster than having them mail you a pack. That being said, we requested they send us a pack, and it was sent out the same day, arriving on our doorstep the next day. Now that’s fast!
Packaging, Instructions, & Shipping Quality
On the right you can see the silver coin and gold ring we sent JustSellGold, along with all the material they provided us in the Gold Pack. The Gold pack included:
– Introduction Letter
– Instructions & Packing Brochure
– Bubble Mailer
– FedEx Mailer w/ Prepaid Shipment
– Plastic Bag for Valuables
We really like the fact that they provide a free bubble mailer for extra protection during shipping. JustSellGold and Express Gold Cash were the only two companies to do this. Not only can you pack your valuables in the plastic bag and FedEx mailer, but you’ve got an extra layer of protection with the padded mailer.
The instructions are clear and pretty simple. Just list everything you’ve included in the package and drop the prepaid mailer in any FedEx box. No postage is required, as they’ve already put a prepaid label on the outside of the FedEx shipping folder.
Processing Time & Communication
Just Sell Gold had the fastest turnaround time of all the online gold buyers. Instead of just trying to contact you with an offer or haggling with you on a payout, they immediately process your gold upon receiving it and get a check sent out the same day. Of course you’re notified via e-mail via shipment as well.
Our packages were shipped out on January 5th and arrived at Just Sell Gold on January 6th. Our check was dated on the 6th, and our check was postmarked as being sent on the 6th as well. Same day turnaround is pretty awesome in our book. Without so much as lifting a finger or making a phone call after sending our gold out, we had a check in our hands 2 days later.
Check & Payment Amount
The only thing better than the fact that they were the fastest to get the check in our hands was that the check they sent was a higher payment than what anyone else offered. You can view the actual check below:
Check received from JustSellGold.com for 4.4 DWT of 14K Gold and a Silver Dollar.
The payment of $158.12 was over $10 more than the next highest paying gold buyer. Their offer of $128.12 for the gold was easily the highest compared to any of their competitors, and the $30 offer for the silver was also tied for the highest when it comes to payouts.
Now that we had the check from them, it was time to see how easy it was to get our gold back. With so many complaints about the industry essentially holding your valuables random, we wanted to make sure they held true to their claim that it would be easy to get our gold returned.
We waited 16 days to send the check back to them, which is well within their 20 day guarantee. We also called them to inform them that we had decided to send the check back, and they were very understanding (just instructing us to send the check back). Again, there was a very fast turnaround, and our gold ring and silver dollar were in the exact same condition as when we sent them. 3 days after we mailed the check back, our gold was safely back in our mailbox (as you can see, it was shipped on the 24th).
As you might guess from how smooth the process went, the customer service reps at Just Sell Gold were very understanding when it came to getting my jewelry returned. No long back and forth with them trying to change the price, no transfers to two or three different people, no multiple phone calls over several days. Very nice guys, and after just a minute of talking about it they promised to set aside my valuables and get them back to me as soon as the check arrived. And that’s exactly what they did. Fast, simple, pleasant – couldn’t ask for a happier customer service experience.
Just Sell Gold paid the highest amount for the gold and silver package that we sent them. With great ratings, positive customer reviews around the web, and a very respectable BBB Rating, we’re happy to endorse Just Sell Gold after our experience with them.