Overview: Key Company Information
SellYourGold.com came in with a payment right in the middle of the gold industry. Despite paying a little less and having less than ideal packaging, their customer service representatives were very pleasant to deal with and made the process a stress-free one.
|Company Name||Insurance||Payment AMT||BBB|
|$1000||$96.85||A+||15 Days||2 Yrs|
Requesting a Pack
SellYourGold.com’s “Appraisal Kit” can be requested online or via their toll free number, making getting the kit shipped to you pretty easy. They don’t have an option to print a label instantly and take care of it yourself, so you’ll have to wait for the Appraisal Kit to send in your jewelry.
Packaging, Instructions, & Shipping Quality
In the top image on the right you can see the exact gold ring and silver coin we sent to SellYour Gold, and below that is a picture of all the material they provided us in the Appraisal Kit. The gold pack included:
– Introduction Letter
– Instructions & Packing Brochure
– Prepaid FedEx Bag & Label
– Printout of 5 Closest FedEx Drop Boxes
– Plastic Bag for Valuables
The materials and instructions provided here were a little less detailed and sophisticated than some of the other top cash for gold companies (or as pretty), but it was certainly enough to get the job done. Standard packaging instructions and forms, and enough to get everything mailed. The downside here is they use the waterproof bag for the shipments, which is something we don’t really like. The packaging is rather flimsy, and you can hear the gold clanking whenever the package moves. If you’re going to use one of these companies that uses this form of shipment, it would be a good idea to wrap the gold to prevent damage.
The addition of the local FedEx locations is a nice touch, because if you don’t use them frequently it can be a little difficult to find them.
Processing Time & Communication
After shipping the prepaid package on January 5th, we were contacted on the 11th with an offer via e-mail. It seems this is the way that they generally conduct business, which seems like a good way to go about it. After receiving the offer via e-mail, you’ve got a choice to accept or reject the offer, and either be issued a check, paid online, or have your items returned. After speaking with a customer service representative about not being sure, she happily cut us a check and made sure we were aware that we only had 10 days to decide whether or not we wanted to keep the cash or request that our items be returned.
Check & Payment Amount
SellYourGold.com did not itemize the costs of the gold and silver like several of the other gold buyers did, but they did end up paying the 4th most of the 7 we purchased. Placed right in the middle, they were just a few dollars short of the average. The actual check we received from them is below:
Check received from SellYourGold.com for 4.4 DWT of 14K Gold and a Silver Dollar.
With a payment of $96.85, SellYourGold.com was not one of the highest offers we received, but it certainly wasn’t one of the lowest ones either. If you’re going after the highest payment for your gold and silver, there are a couple other companies worth looking at first.
It’s pretty unlikely they had many transactions like ours. The typical process is just to have the offer approved or denied instantly online so they can take care of the transaction quickly. Instead, we tested the return process, getting the actual check in our hands before deciding to return it and get our valuables back.
We called on 1/19 (just in time for our 10 day window) and spoke with someone who helped us go through the process. She had to find someone to get things done because it wasn’t something they typically dealt with, but it didn’t take long and once we knew what needed to happen, it went pretty smoothly. After speaking with a manager who explained the process and why they can offer what they do in a little more detail, we were given instructions on how to get our gold back.
Sending the check back would have been fine, but they let us void the check, take pictures, rip it into 3 pieces, take pictures, and send them the pictures instead. If you’ve got a camera or scanner this was honestly much more convenient and faster than sending the check back. Of course, sending it back would have been fine too – plus, this isn’t anything you’re really going to have to worry about anyways. We just wanted to make sure they would do what it takes to make it easy on us (and they did).
The first time we called there was a short time we were on hold – not too big a deal – but everything after that couldn’t have been handled better. From being upfront about the “we melt it down in 10 days” policy without us even asking about it to taking the time to explain pricing to us, to making it easy for us to get our gold and silver back, we couldn’t have been happier with our interaction with SellYourGold.com.
After sending over the scanned pictures of the ripped up check, we received notification that the package had been processed and was on its way back to us that afternoon. The items arrived unharmed. The best customer service might be the companies you never need to talk to, but if you must speak with support and service, this company does a fantastic job and sets the standard for how other companies should try to perform.
As you have probably gathered, we really liked working with SellYourGold.com. They were easy to talk to, attended to our needs, and made the process very painless and hassle-free. That being said, the highest paying gold buyers paid more than 50% more for our gold than they did. So, while we recommend that you work with them, we also recognize that it makes a lot more sense to work with one of the companies that pays a higher price. The fact that they only paid $96.85 compared to over $158 for the highest paying buyer means at the end of the day, there are better options out there if you’re trying to get the most cash for your gold.
Submit your review
Customer Service is Good. The only complaint on the service end is that when requesting my items to be returned they said I would receive a tracking # in 24 hours. I called them every day on day 4 a represented had to email me the #. Disappointing that they dropped the ball on keeping me aware of my tracking number for returning my item, but not a huge deal. My complaint is on the offer. I went to 3 store locations in my area: $950, $1125, $1200. All of these were in writing and good for 2 weeks. I wanted to see what one of these online places offered so I did some research and set it to SellYourGold. My offer: $425. HA HA HA HA HA!!!! I even mailed in my GIA certificate. I'm going to try one more online place just for giggles: Worthy.com. When I plugged in my GIA cert information through them it said minimally $1200. Could be a lie and equally as bad, but $425 is simply terrible. Not even close to the 3 offers I received from jewelry stores in my area.
Do NOT send your gold here. They made a crazy offer of 271.00 that was worth about 1.000.00!!!! When I called to get my jewelry back, they assured me 24 to 48 hours it would be mailed. It is over a week now and NO jewelry!!!! I will be calling the better business bureau and the attorney general. I have been calling them every single day for an update and I'm told 24-48 hours. What a joke. I Thank God I sent my diamond ring somewhere else! Diamond Buyers International was professional,courteous and offered me $1200.00 for my diamond ring and had the money in my account within 24 hours!! whereas my local five star jeweler only offer 750.00!! I will be sending them my watch band too, if I ever get it back from these frauds. I placed a complaint with the better business bureau also. I finally received on 7-17 usps tracking number which has shown NO movement! Which means they just gave me a tracking slip number which you can get at anytime at the post office by just grabbing a few slips, or it is lost. I am sincerely nauseated by this incident. Arlene.M
this company is horrible. There are no experts to speak with. They offered me a ridiculously low price. Don't waste your time. Complete crooks. I have been waiting for over a week for the return of my 1 carat diamond necklace on an 18kt gold chain they offered me $300 dollars for!
I tried this company out to sell my unwanted gold because I seen all of the good reviews on here about them I got my offer for 35.00 on my 5.7grams of gold everything I sent was wearable and worth 100.00 just in scrap value I expected to get at least 80
so I declined there offer had had to call to have them ship it back to me the guy I talked to was so rude as soon as I told him I wanted them to ship my gold back he then starts telling me I sent in low quality gold and that he would offer me now 60 just so
that they didn't have to ship it back to me WOW!! what a jump for what he said I had in low quality gold I tell him no I don't like the offer and to send it back to me then he gets even more rude and tells me I need good luck in finding someone to sell my
gold too and hangs up on me I have never had anyone talk to me the way he did so if you want to be cheated out of money and talked down too this is the place to sell your gold I will never recommend this company to anybody.
Reviewer's note: The first part of this review stems from my initial interaction, which I was not pleased with. SellYourGold.com subsequently followed up and remedied. FIRST INTERACTION: These folks may be fine for household items. They are not competitive
when it comes to gold bullion. Seek other buyers if you have such coins to sell. A customer service note to Laurie: a simple "no" would have sufficed. I'll give the benefit of the doubt that no offense was intended, but two non-competitive offers leads me
to think your definition of "premium" and mine are radically different. In either case, for you to operate under the assumption that I hadn't already gauged the market demonstrates a lack of respect for the consumer's intelligence. And your opining on how
and where I should sell my coins just wasn't needed, for either of us. Oh well. Better luck with someone else. UPDATE: Laurie, to her credit, followed up with me in a kind and courteous manner, and resolved the disagreement to my satisfaction. I have amended
my rating accordingly. They were able as well to come up with a competitive offer for my gold coin. Take note, however, that the seller will want to haggle when selling here.